OUR ACHIEVEMENTS

Warehouse Transformations:

• We transformed two warehouses (12 km² and 40 km²) from mono SKU storage systems to multi SKU configurations for an e-merchant, resulting in a remarkable 50% increase in storage capacity while reducing costs per unit by 17%. This change allowed for greater flexibility and efficiency in inventory management.

• In an 11 km² reverse logistics warehouse, we implemented a Warehouse Management System (WMS) and multi SKU storage solutions. This densification of B2B storage improved utilization by 50% and generated savings of €0.45 million, alongside a 43% reduction in costs per unit, streamlining the reverse logistics process.

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Enhanced Storage and Productivity Solutions:

• By adding a pick tower and sorter to an existing warehouse, we improved storage capabilities by 35% and achieved a cost per unit saving of 3.5%. This enhancement significantly boosted productivity, enabling more efficient picking processes.

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Extensive Warehouse Management Experience:

• With over 10 years of experience managing more than 30 warehouses ranging from 5 km² to 100 km², and overseeing three plants, we possess a deep understanding of various levels of maturity and automation in warehouse operations.

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Flow Management and Process Optimization:

• We established effective flow management in a 10 km² automated warehouse, improving shipping lateness by 30%, lead times by 42%, and space utilization by 20%. This initiative has streamlined operations and enhanced service performance.

• By reshaping the inbound flow of a flash sales warehouse using the DMAIC methodology to adapt to supplier complexity, we successfully reduced non-conforming items by 60%, improving overall supply chain reliability.

• Our implementation of finger scanning technology and new carts optimized picking processes, leading to a 22% increase in productivity.

• Additionally, we rebalanced the workload across 30 stations in automotive industry, resulting in a 7% boost in productivity along the assembly chain.

Streamlined Carrier Network for E-commerce Merchants:

• We successfully adapted an extensive logistics network for an e-commerce merchant operating across seven countries. By optimizing the carrier partnerships from over 15 to just five reliable carriers, we achieved a 6% reduction in overall network costs. Additionally, our strategy to optimize dropshipment arrangements across 250 routes ensured seamless delivery processes while maintaining cost efficiency even for low-volume destinations.

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Comprehensive Carrier Management:

• With over five years of managing more than 15 carriers, including services for fast tracks, heavy and bulky items, first-mile delivery, and B2B dropshipment, we've navigated peak periods seamlessly. Our initiatives led to an 86% improvement in On-Time Delivery (OTD) for major carriers such as Colissimo, Mondial Relay, and Relais Colis.

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Sustainability in B2B Deliveries:

• By enhancing delivery logistics for a major B2B soda seller, we have improved truck fill rates and achieved a 23% reduction in CO2 emissions. This not only highlights our commitment to sustainability but also sets a benchmark for eco-friendly logistics solutions.

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Advanced Customer Interaction Solutions:

• We implemented a live chat system for two e-merchant sites based on Salesforce, resulting in a 7% reduction in contact rates and a 10% cost reduction, as chat interactions prove more cost-effective than phone calls.

• Additionally, our deployment of chatbots for two e-merchant sites—from Request for Quotation (RFQ) to full implementation—led to a 20% decrease in both contact rates and costs. By enhancing these chatbots with AI, we achieved an additional 10% reduction in contact rates and costs, underscoring our commitment to cutting-edge solutions.

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Global Outsourcing Success:

• We observed a substantial 30% cost reduction by outsourcing customer service teams across diverse languages and proficiency levels. Our operations span four countries, including Morocco, Madagascar, Spain, and Serbia, showcasing our capability in managing varied customer service needs from initial RFQ through to daily operations.

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Operational Excellence and Enhanced Metrics:

• Over five years, we managed day-to-day operations handling 2 million contacts annually across three companies, achieving a 52% reduction in contact rates and a 25% decrease in iterations within three years.

• Our focus on customer satisfaction has led to a remarkable 16% improvement in C-SAT and a 57% boost in Net Promoter Score (NPS) over three years, reflecting our ability to significantly enhance the customer experience.

Management System Advancements

• We successfully deployed a Yard Management System (YMS) across a 45 km² warehouse, resulting in annual savings of $50,000. This system optimized yard operations, enhancing the overall efficiency of inbound and outbound logistics.

• In another initiative, we implemented a Warehouse Management System (WMS) to handle flash sale returns in an 11 km² warehouse, achieving a 43% reduction in cost per unit. This implementation ensured streamlined handling of goods, reducing overheads and improving turnaround times.

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Process Optimization and Technology Integration

• By transitioning to a rebin process within the WMS, replacing the traditional order-picking method, we saved 20% in picking costs. This change enhanced picking efficiency, accelerating order processing and reducing labor costs.

• Our integration of an internal label generator linked to the Transportation Management System (TMS) facilitated efficient dropship transportation management, thereby enabling an increase in turnover through improved logistics capabilities.

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Comprehensive IT Project Management

• Over five years, we managed an IT project team responsible for the operations of IT systems, including front and back-end websites connected to various suppliers. This comprehensive management ensured seamless operations across multiple platforms, supporting robust and reliable digital

Comprehensive TPM Implementation

• We successfully established a new maintenance strategy by implementing TPM in a factory with 300 employees specializing in microelectronics and electronics, resulting in a remarkable 15% improvement in Overall Equipment Effectiveness (OEE).

• At a plant with 350 employees generating €100 million in turnover, we implemented TPM across 25 automated production lines, achieving a 10% OEE improvement and reducing spare part stock by 15%. This initiative not only optimized performance but also contributed to significant cost savings.

• For the cosmetics industry, we implemented TPM on three fully automated production lines, resulting in an outstanding 42% increase in OEE.

• Additionally, we executed TPM in an automated warehouse equipped with a pocket sorter and parcel sorter, leading to a 24% improvement in OEE and a 28% reduction in spare part costs.

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Long-term Maintenance Management

• With over 10 years of managing day-to-day maintenance across four companies, we have significantly improved the OEE of various machinery:

• A cosmetic line with six machines producing sample tubes at a speed of 180 units per minute achieved a 54% improvement in OEE.

• The OEE of a microelectronic chip gluing machine improved by 90%, highlighting our expertise in precision manufacturing.

• By enhancing the management of a 10,000-square-foot automated warehouse, we effectively reduced spare part costs by 28% while simultaneously improving OEE.

Network Adaptation and Warehouse Optimization

• We strategically adapted the network for a group of three e-merchants, reducing the number of warehouses from 14 in 2020 to just 5 by 2025, and further down to 3 in 2026. This transformation led to a remarkable 35% cost improvement from 2022 to 2025, with an additional 3.5% improvement from 2025 to 2026.

• In line with expansion efforts, we successfully opened two new 40 km² warehouses in Germany, facilitating the growth of an e-merchant network. This site was launched within just nine months, showcasing our ability to execute efficiently from RFQ to daily management.

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Ramp-Up and Technology Integration

• We effectively ramped up operations across 10+ warehouses, incorporating advanced technologies like pocket sorters and parcel sorters, enhancing operational efficiency and addressing varying logistics needs.

• Our initiative to open over 30 warehouses on vendor premises (managed by vendors or e-merchants) has optimized lead times by 20% and reduced costs by 15%, demonstrating our commitment to sustainability and efficiency.

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Effective S&OP Management

• We designed and established a dedicated team of four professionals managing Sales and Operations Planning (S&OP), capacity planning, and long-term forecasting. This team has effectively linked sales, operations, and customer service, leading to an 80%+ improvement in On-Time Delivery (OTD), a 35% reduction in lead times, and a cost reduction of 2.5%.

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Comprehensive Team Leadership

• For five years, we have managed a team of four handling operations in 14 warehouses, supporting a robust global network with a Gross Merchandise Value (GMV) of over 1 billion. Our focus on optimizing global network lead times, enhancing on-time delivery, and refining forecasting for two companies has consistently translated into improved outcomes.

Comprehensive Provider Audits and Standards

• We developed and implemented a full provider standard audit for e-commerce providers, ensuring secure operations and successful launches of new warehouses across 13 locations in Germany, Spain, France, and Italy. This initiative led to a successful launch with no need for any turnaround in operations over a three-year period.

• Additionally, we created a grading system for suppliers, based on performance metrics and key performance indicators (KPIs), which has proven effective for an e-merchant managing over 200 suppliers. This system has facilitated significant improvements, particularly among the bottom 10% of suppliers.Efficient Supplier

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Operations Management

• We expertly manage day-to-day operations for over 300 manufacturing part suppliers across Europe, India, and China, ensuring robust incoming goods control and maintaining high standards in supplier performance.

• Our team also oversees daily operations for more than 200 suppliers within a flash sale e-commerce context, actively contributing to the efficiency of our 15-member operations team.

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Performance Improvements Across the Board

• Our initiatives have significantly improved On-Time Delivery (OTD) for a portfolio of over 200 suppliers, achieving a 20% enhancement in delivery reliability.

• By focusing on the worst-performing 10 suppliers, we achieved a remarkable 30% improvement in performance, addressing defects and damages effectively.

• For our network of over 100 dropshippers, we realized a significant 17% improvement in missing deliveries, enhancing customer satisfaction and operational efficiency.